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Shipping and return
For the orders placed on the Dianora Salviati website (www.dianorasalviati.com) we offer different shipping options to meet your needs as listed below:
- Destination: Italy – Cost: € 7,00 – Delivery: 1-2 business days
- Destination: Europe – Cost: € 20,00 – Delivery: 2-4 business days
- Destination: Rest of the World – Cost: € 50,00 – Delivery: 3-6 business days
The ordered products will be sent to the address indicated by the client. Delivery of the products to the client will be carried out by a courier. Dianora Salviati can not be considered liable for any delay occurred in products’ delivery. Customer are not responsible for import taxes and duties.
Requests for returns must be made within 14 (fourteen) days of receipt of merchandise and returns must contain the original shipping materials and hangtags. Only new, unused items are eligible for returns. We reserve the right to refuse return of any merchandise that does not meet the return requirements.
It is the responsibility of the customer to ship the merchandise back to the return address and ensure that the package is insured in the event of loss or damage. Shipping fees are not refundable.
You will be notified by email when your return has been received and processed. Please allow 10 business days for returns to be processed.
How to Return Merchandise
If you would like to return an item purchased online:
- Contact us via e-mail at firstname.lastname@example.org within 14 (fourteen) days of receiving your order
- Ship back your new, unused item(s) to:
Viale dei Pini, 216
56010 Migliarino Pisano (PI)
T. +39 050 804058